Alabazar Trading Terms

Below you can see our terms and conditions. You must approve these to place an order on our site.
The specified conditions govern the customer's use of goods and services provided by Alabazar Ltd. (hereinafter called "Alabazar"). These terms apply to all sales from Alabazar as long as not agreed otherwise in writing.

Purchases from Alabazar

There is no binding purchase agreement with Alabazar until you have received an order confirmation from Alabazar.
Reservations are taken to pricing errors etc. due to currency changes, war, terrorism, natural disasters, nuclear strike, force majeure, delivery failures, tax changes, sold out items  and printing errors.

Prices and delivery are subject to availability and delivery from Alabazar's stockholders.

Alabazar notes that, unless otherwise stated, the main language in the manuals for the products sold at Alabazar shall  be English.
Alabazar's support department will always help with the proper use of the products offered, regardless of the manual language.


Prices and delivery

All prices are quoted incl. VAT and excl. freight in the displayed currency, unless otherwise expressly stated. The delivery time of products is typically 2-3 days. If  the item is not on stock it will be shipped within 2 working days after it has arrived at the Alabazar's warehouse.


Shipping

All items are shipped with Post Denmark or Deutsche Post. The freight depends on package weight and size.

Weight EU Worldwide
0-49 g 3,07 € 3,33 €
50-99 g 4,40 € 6,00 €
100-249 g 5,70 € 8,80 €
250-499 g 7,73 € 12,00 €
500-999 g 10,53 € 19,73 €
1-2 kg 39,33 € 29,47 €
2-5 kg 39,33 € 60,27 €
5-10 kg 62,00 € 94,13 €
10-20 kg 94,00 € 161,87 €


For products with a particularly high volume/weight ratio shipping costs may be higher. In such cases, it will be clearly stated on the product page.

When purchasing goods for more than 200 EURO within Europe shipping is free.
The listed prices are estimated and depend on currency exchange rates.
The total costs will always appear clearly before the purchase is completed.

Orders are shipped economy without tracking and insurance. Customers take ownership upon shipping from Alabazar and accept risc of transport losses and transport damages. Customers may contact Alabazar for other shipment options with tracking and/or insurance coverage.


Customer's obligations

Customers at Alabazar are responsible for payment for the goods provided by Alabazar or Alabazar's partners pursuant to the terms.


Complaints


As a consumer you have 2 years warranty, which means that you can either have the item repaired, exchanged, money returned or price reduced, depending on the specific situation. This of course is conditional upon a complaint being justified.

Before an error is reported to Alabazar, you should consider whether the error might be caused by circumstances on your side. If a fault/defect is discovered, you must within a reasonable time after the fault/defect was discovered or should have been discovered, notify Alabazar and state your complaint. Notice given within two months after you discovered the defect is always timely. The warranty is two years from the day of receipt. If you do not state a complaint in time, the right to make a complaint is void. A defect which becomes apparent within six months after you took over the must be presumed to have existed at the time of receipt.


If returned goods are not damaged, defective or otherwise faulty, you will be billed a fee of € 35,00 + shipping. This fee covers the handling and delivery costs that may arise in connection with your complaint.

The product can be returned to:

Alabazar ApS
Kirkeallé 10
6510 Gram
Denmark

Alabazar encourages all customers to take a copy/backup of all data. Alabazar shall not be liable for lost data or other indirect damages, which goods sold by Alabazar may have caused, unless it follows directly from the EU legislation.

As soon as possible after becoming aware of a lack Alabazar shall undertake actions to correct the deficiency.
Alabazar does not pay for expenses that may occur if the customer on his own initiative takes actions to address the fault/defect, unless previously agreed with Alabazar.


Right of Withdrawal

In Internet sales the end consumer has 14 days right of withdrawal.

Right of withdrawal shall begin from the time when the item is transferred to the consumer. Should the purchase be undone within 14 days Alabazar will issue a refund.

To be able to use the right of withdrawal, cancellation proceedings must be submitted to Alabazar within 14 days of receipt.

The item must be returned in substantially the same condition and quantity.
With the purchase of electronic equipment e.g. computers, blenders etc. the intact original packaging always constitutes a substantial part of the item's value.

The refund includes the product price + the original freight charges.
Cost of sending the item back rests with the consumer.

Alabazar returns the amount within 30 days in accordance with applicable consumer laws.
Withdrawals will not be accepted for audio and video recordings or computer software if the consumer has broken the seal.


Disclaimer

Alabazar is not responsible for indirect losses resulting from defects, unless the loss is caused by gross negligence on Alabazar's side, or unless otherwise stipulated by Danish law.
We accept no liability for errors or price changes.

Pictures that are used on our pages are illustrative and may not reflect the true appearance.
Unless otherwise stated, manuals are in English language.

Display of goods on www.alabazar.com is not to be considered an offer but merely an invitation to make offers. There is no binding agreement until you receive an order confirmation. If Alabazar can not fulfill your order, you will be contacted within 24 hours.


Sales/Payment Terms

Alabazar retains ownership of the goods until an order has been accepted and payment has been received, at which point ownership is transferred to the buyer.
Only businesses and public institutions can buy on credit and will be subject to a credit assessment before invoice issuance.
 
At Alabazar you can use the following payment methods:
Visa, MasterCard, Visa Electron, cash (only in a Pick-Up-points), invoice (only for businesses public institutions upon credit approval).

Fees and costs for use of credit cards are included in the prices.


Force majeur


Alabazar is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.